David VS Goliath

Remote control and telediagnosis software

SPRING s.r.l. has created a remote control software , which accompanies each system. Through a simple and intuitive interface, the instrument installed on the machine can be managed independently. In addition, the DAVIDE vs. GOLIA software allows remote diagnosis of the system status in the event of a malfunction. TELEASSISTANCE is an additional service available for many SPRING systems.
From a remote PC, the service operators will be able to remotely interact directly with the machine. Thanks to this service, total management of the vehicle is possible.

David VS Goliath
David VS Goliath

Strengths

  • Increase your machine performance and customer satisfaction!
  • The main advantages of the service are timeliness of intervention and savings
  • The service allows technical interventions that would otherwise require the the technician’s presence at the customer ‘s premises, with a substantial reduction in the cost of the operation
  • In addition, physical distances are no longer a constraint! Through the Internet it is possible to operate on vehicles of customers located in different countries, in real time and with maximum security

If on-site technician intervention is still required, with remote assistance it is possible to detect the problem before it even starts, making intervention faster and more effective.

Why choose remote assistance

Often a problem can cause the interruption of important work, the loss of time reduces productivity and consequently causes a loss of money. In these cases, the intervention of a technician must take place in the shortest possible time to limit the consequences.
The remote assistance service makes it possible to considerably reduce time from the customer ‘s report to actual resolution. It also allows service to be offered to customers far away, living in foreign countries.

The main reasons for choosing remote assistance are:

  • Reduced intervention costs : remote assistance saves on the cost of the technician ‘s outward journey by using a GPRS communication to operate remote assistance
  • Reduced intervention time: the interval between reporting and resolution is drastically reduced, technicians save travel time and increase the number of daily interventions
  • Interventions even in distant places: physical distances are no longer an issue, anyone and anywhere can benefit from remote assistance
  • Ease and accessibility: this technology is easily usable by anyone, thanks to the software ‘s easy interface
David VS Goliath

How it is composed

SPRING provides the software DAVIDE vs GOLIA with which you can remotely connect to your own system or that of your customers. By logging in with your own username and password, you can manage the machine on which the system is installed globally. The data is easy to consult and understand.
To activate the remote assistance service, our systems are equipped with a GPS/GPRS module that allows a real-time connection between vehicle and PC.
The module allows access to numerous other functions in addition to remote assistance. Thanks to a dedicated web portal, it is possible to manage one’s own vehicles, using, for example, the real-time localisation of the vehicle, which is also very useful for car rental companies.

David VS Goliath

Functions for hirers

The remote assistance service is particularly popular among rental companies. When a vehicle has problems when rented, even if it is in another region, it is possible to check the status of the vehicle and the system and quickly restore operation.
Furthermore, via the web portal it is possible not only to manage the geo-location of each individual machine in real time, but also to consult various reports and histories containing information on the movements and activities of each vehicle.
Various customizable alarms are available, including disallowed movements in certain areas or time periods (e.g. public holidays or night hours) and idle time tolerance.

David VS Goliath

Data sheet

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    SPRING s.r.l.

    via Monte Grappa, 4
    28040 Dormelletto (NO) - ITALY
    via Alla Sorgente 1
    28040 Oleggio Castello (NO) - ITALY

    Phone

    +39 0322 401111

    Email

    info@springmachinecontrol.com

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